Contact
Get In Touch
Whether you have a question, need assistance with an order, or want to discuss a custom bronze sculpture project, our team at Golden Hud is here to help. Feel free to reach out to us through any of the following methods
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call us
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Store Hours
M-S: 8.30am–5pm
Sun: CLOSEd
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Visit us
Jl. Teuku Umar Barat, Kertapura No.2, Bali, ID, 80119
F.A.Q.
General Questions
At Golden Hud, we understand that making a purchase is a big decision, and we’re here to ensure you feel confident and informed every step of the way. Below, you’ll find answers to some of the most common questions our customers have. If you need further assistance, don’t hesitate to contact us.
How Do I Place an Order?
Placing an order with Golden Hud is simple and convenient. Browse our online catalog to find the perfect piece, add it to your cart, and proceed to checkout. Our secure payment process ensures your information is safe, and you’ll receive an order confirmation along with shipping details. If you need assistance or have specific requirements, our customer service team is always ready to help.
What payment methods do you accept?
We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, Payoneer, and USDT Cryptocurrencies. All payments are secure and must be confirmed before shipping.
What should I know about the delivery process?
All items are shipped directly from Bali.
All shipping is trackable.
Please provide an address where someone is available during normal business hours (9-5, Mon-Fri). If delivery attempts fail, you may need to arrange a new delivery time with the courier or pick up the item from the depot. We are not responsible for any costs or inconvenience caused by failed deliveries. All shipping is trackable.
How long will it take to receive my order?
Items will be shipped within 3 working days of payment confirmation. Shipping times may vary and cannot be guaranteed, as they depend on factors such as weather conditions, customs policies, and other unforeseen circumstances.
The estimated shipping duration to Australia is typically between 6 and 15 days.
Can I request a custom sculpture based on my own design or concept?
Absolutely! We take great pride in our ability to bring your artistic vision to life. Our team of skilled artisans and designers will work closely with you to understand your requirements and transform your ideas into a bespoke bronze sculpture that is uniquely yours.
Are your bronze sculptures suitable for outdoor display?
Yes, our bronze sculptures are designed to withstand various weather conditions. The high-quality materials and meticulous casting techniques ensure durability, making them suitable for both indoor and outdoor settings
How do I care for and maintain my bronze sculpture?
To ensure the longevity and beauty of your bronze sculpture, it is essential to provide proper care. Here are some guidelines:
- Regular Cleaning: Gently dust your sculpture with a soft cloth or brush to remove any surface dirt or debris.
- Avoid Harsh Chemicals: Refrain from using harsh cleaning agents or abrasive materials that may damage the bronze finish. Instead, use a mild soap solution and a soft cloth for deeper cleaning when necessary.
- Protect from Extreme Conditions: If displaying your sculpture outdoors, take precautions to shield it from extreme weather conditions, such as direct sunlight, heavy rain, or freezing temperatures.
- Periodic Waxing: Applying a thin layer of wax to the surface of your bronze sculpture can help protect it from oxidation and maintain its lustrous appearance. Be sure to use a wax specifically formulated for bronze.
SHipping
Shop Guidelines
Pick Out a Space For Your New Furniture
Before making your purchase, decide on the perfect spot for your new bronze sculpture. Consider the lighting, background, and overall ambiance to ensure your art piece stands out.
Measure Twice & Measure Again!
Accurate measurements are crucial. Measure the space where you plan to display your sculpture, and then measure it again to confirm. This ensures the sculpture will fit perfectly and enhance your chosen area.
Choose the Right Style
Select a sculpture that complements your existing decor and personal taste. Whether you prefer modern, classical, or abstract designs, Golden Hud has a variety of styles to suit your preferences.
Think About Lighting
Proper lighting can enhance the beauty of your bronze sculpture. Consider placing it in an area with good natural light or using spotlights to highlight its features and details.
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Report Damaged Item
If you receive a damaged item, please contact us immediately with your order number and photos of the damage before 7 days after item received. We will arrange a replacement or refund as quickly as possible.
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Return a Package
We strive to ensure our customers are completely satisfied with their purchases. To return a package, contact us within 14 days of receipt. Ensure the item is in its original condition. We will provide you with return instructions and process your refund or exchange once the item is received.
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Track A Package
All shipments from Golden Hud are trackable. Once your order is shipped, you will receive a tracking number. Use this number to monitor the delivery status of your package through our carrier’s tracking system.